Overseas Order


International order information

• How do I apply for a D+AF membership?

  • You are welcome to apply for D+AF membership by clicking the【MyAccount /Join D+AF membership】button on the upper right-hand corner to fill out basic information, and get a D+AF membership.

step01.
MyAccount /Join D+AF membership
step02.
Fill in info
step03.
Submit

• Quick account registration & login

  • After logging in via your Facebook/LINE account, D+AF system will automatically add you as a member.

step01.
Login
step02.
Click FB/LINE quick Login
step03.
Fill in Email/Password
step04.
Submit

• How do I purchase for the first time?

  • You can add item(s) to shopping cart then check out, and D+AF system would upgrade you to become an official member after the order was placed.

step01.
Select item(s)/Add to cart/Buy it now
step02.
First purchasing SHOP NOW Login
step03.
Confirm item(s)/ Fill out info
step04.
Complete the order and automatically become D+AF member




International payment

  • • You can use credit card, Line Pay or Alipay to make payment.

  • • Handling fee is depends on your card and issuing bank, you may contact issuing bank for more info.

  • • The actual amount will fluctuate according to the currency exchange rate. Please refer to the currency in NTD on checkout.





Overseas delivery and shipping fee

  • • If there are both in-stock and pre-order items contained in an order, the delivery date could be expected to be no later than the "Estimated Delivery Date" from the order. For international orders, we will ship your order once all in-stock and pre-order items are received.

  • • Please be aware of whether the courier service delivers to the recipient address. If the parcel was returned due to courier does not provide delivery service to the designated address, the order will be canceled, and D+AF would first deduct the outgoing and returning shipping and handling fees, and related incurred fee (if there's any), then refund the remaining amount & credit balance to your account. Besides Taiwan, Hong Kong and Macau, address information must be filled out in English according to the courier system. Please provide your address in English while placing the order, and do not fill out the address in Chinese.

  • • Considering the long distance, collision and minor damage to the shoeboxes are might occur during delivery. D+AF apologizes in advance for any inconvenience caused.

  • • Although charges are not always incurred, assessment of duties and taxes may be generated based on the custom rule of the destination country. If duties/taxes or any extra shipping fees exist, payments are the responsibility of the recipient and will be collected at the time of delivery.

  • • If the recipient address provided is in the non-business district or remote areas of Hong Kong and Macau, S.F. Express will charge an additional fee per parcel at the time of the delivery which is borne by the recipient. To avoid additional charges, customers are welcomed to provide the address of nearby S.F. Express pick up point.

  • • For Hong Kong and Macau customers, if the delivery address is provided at EF Locker or S.F. Express Center, please pick up the parcel within 7 days of its arrival. Once the designated time passed, penalty or additional address transfer fees generated are the recipient's responsibility.

  • • For delivery to Hong Kong & Macau, please don’t fill in the address of courier service center/ logistics company/ and port. If any additional charges occur, payments are the responsibility of the recipient.


SF-express shipping to Hong Kong Remote Areas Category >


• Hongkong 7-Eleven pick-up

  • • You need to complete the online payment before picking up the package at 7-11 store (you will not need to pay when picking up).

  • • Due to the volume limit for pick-up in the 7-11, an order can only contain 2 pairs of shoes (excluding boots), or a pair of ankle boots. Since high boots types are exceed the volume limit, so we don’t provide 7-11 pickup service for high boots, please place another order.

  • • Please note that if you select 7-11 pickup service, please fill in the correct phone number and collect it within 3 days after receiving the SMS. If you fail to pick up the package twice, you will be banned from using 7-11 pickup service.

  • • If the pickup is not completed within 3 days after the parcel arrives at 7-11 store, the courier staff will contact you and re-deliver the parcel to your address, and you might be charged for additional delivery costs. Please note that if the courier staff failed to contact with the recipient constantly, the courier company will not return the package nor the refund.

  • • For international returns, customers are responsible for sending and paying for shipping costs for returning their item(s). The original delivery fee and handling fee will not be refunded. For other details, please refer to the followings.





International Return Notice

step01.
Login to Order inquiry
step02.
Return
step03.
Deliver back to Taiwan
step04.
Fill in the tracking number of your return parcel.

  • • For international returns, customers are responsible for sending and paying for shipping costs for returning their item(s).

  • • Please put a note including the original tracking number and contact information in the returning parcel. And sign in to your D+AF account to add the tracking number at overseas consignment note via 【Member→Orders/Inquiries/Return】.

  • • Please do not send the parcel back using freight-to-collect service. Since we could not confirm the content, such parcels won't be accepted under any circumstances.

  • • Please be aware to note the tracking number and keep track of the returning parcel since D+AF does not share the responsibility of parcels not sent by us.

  • • Assessment of duties and taxes will be calculated based on custom rules of the destination country, if there's any tax generated in the returning process, the charges will be the buyer's responsibility.

  • • If the original promotion event, coupon, or free shipping cannot be applied to the same order after returning item(s), D+AF shall deduct the original shipping fee or discount when calculating the refund.

  • • 7-day-appreciation-guarantee for Hong-Kong buyers will start from the day of receiving the parcel from either convenient stores or home delivery. If your order is already exceeded the 7-day-appreciation, the return/refund application will not be accepted.


• Shipping information for returning to Taiwan

  • Name: D+AF (Customer Service Dept.)

  • Address: 10F., No.164, Jiankang Rd., Zhonghe Dist., New Taipei City 235, Taiwan (R.O.C.)

  • Phone: +886 2 22260269

  • Tax ID: 27921248


  • ※ If the product is not returned within 7 days after the application, the system will automatically cancel your return application.

  • ※ Please note that multiple returns will be blacklisted and will affect your right to order in the future.

  • ※ If you’re sending by SF Express, please inform the service staff that this parcel will be delivered to a company, and provide company Tax ID/VAT: 27921248.


• Not accept return products under such circumstances

  • • 7-day return period has expired.

  • • Returned product(s) show obvious signs of being used, scratched, stained, stretched, damaged, or attached with any additional materials.

  • • Returned product(s) have missing parts or accessories, free gifts, dust bags, shoeboxes, etc.

  • • Please use at least an additional plastic bag to wrap the return shoebox and be aware not to stick the consignment note directly on the box. If there is any damage caused to the shoebox, an additional NT$50-$100 (per item) will be charged.


• How will the redeemed gift credits be reinstated after the return process?

  • Once the return process is completed, D+AF system will reinstate the gift credit points. The gift credits are effective immediately once they have been reinstated. If the reinstated gift credits shall be expired by the time, D+AF system will extend the effective date for 7 more days. For further gift credit information, please feel free to visit "Member→Gift Credit Balance" for more detailed information.


• How will the refund be calculated if the returned order has applied a promotional code?

  • If the remaining item(s) from the returned order cannot used the discount code or promotional event, D+AF shall deduct the difference in price when calculating the refund.





Credit Card Payment Refund

  • D+AF offers a direct refund to the original payment card. Refund may be listed on this month or next month's credit card statement (based on credit card payment closing date).





How to look up the progress of my return?

step01.
MyAccount / Orders
step02.
Return status
step03.
Return progress
step04.
We shall process refund within 14-21 business days after item(s) are approved for return.




International shipping fee

Area Weight (kg) Shipping Fee(NT$) Courier Service Delivery time
Hong Kong 1KG
2KG
3KG
4KG
5KG
140
240
350
470
560
SF Express 3-5 days
HK(7-11 Pickup) 1KG
2KG
3KG
4KG
5KG
175
279
379
480
580
PRESCO 3-5 days
Macau 1KG
2KG
3KG
4KG
5KG
170
270
370
500
640
SF Express 4-10 days
Singapore 1KG
2KG
3KG
4KG
5KG
300
510
690
870
1050
ACS 6-10 days
Malaysia 1KG
2KG
3KG
4KG
5KG
290
470
650
830
1010
ACS 4-10 days
China 1KG
2KG
3KG
4KG
5KG
560
710
840
970
1105
OCS 5-7 days
Japan 1KG
2KG
3KG
4KG
5KG
510
650
770
890
1030
OCS 3-5 days
U.S.A. 1KG
2KG
3KG
4KG
5KG
810
900
1030
1200
1420
UPS 7-10 days
Australia 1KG
2KG
3KG
4KG
5KG
600
740
880
1030
1205
UPS 12-16 days
Korea 1KG
2KG
3KG
4KG
5KG
490
665
840
940
1040
SF Express 3-5 days
Indonesia 1KG
2KG
3KG
4KG
5KG
390
800
1230
1640
2060
GOODMAJI 5-7 days
Vietnam 1KG
2KG
3KG
4KG
5KG
490
665
840
940
1040
SF Express 4-6 days
Canada 1KG
2KG
3KG
4KG
5KG
810
910
1040
1260
1420
UPS 7-10 days
Mexico 1KG
2KG
3KG
4KG
5KG
800
950
1070
1240
1440
UPS 7-10 days
New Zealand 1KG
2KG
3KG
4KG
5KG
565
700
835
985
1160
UPS 7-10 days
French 1KG
2KG
3KG
4KG
5KG
800
885
1010
1165
1320
UPS 7-10 days
Italy 1KG
2KG
3KG
4KG
5KG
800
885
1010
1165
1320
UPS 7-10 days
Belgium 1KG
2KG
3KG
4KG
5KG
800
885
1010
1165
1320
UPS 7-10 days
Germany 1KG
2KG
3KG
4KG
5KG
800
885
1010
1165
1320
UPS 7-10 days
Netherlands 1KG
2KG
3KG
4KG
5KG
800
885
1010
1165
1320
UPS 7-10 days
Spain 1KG
2KG
3KG
4KG
5KG
800
885
1010
1165
1320
UPS 7-10 days
The U.K. 1KG
2KG
3KG
4KG
5KG
800
885
1010
1165
1320
UPS 7-10 days
Myanmar 1KG
2KG
3KG
4KG
5KG
720
1275
1835
2145
2455
SF Express 5-7 days
Cambodia 1KG
2KG
3KG
4KG
5KG
720
1280
1840
2140
2440
SF Express 5-7 days
Thailand 1KG
2KG
3KG
4KG
5KG
490
665
840
940
1040
SF Express 4-6 days
Chile 1KG
2KG
3KG
4KG
5KG
1430
2010
2590
3180
3770
SF Express 9-11 days
Brunei 1KG
2KG
3KG
4KG
5KG
720
1275
1835
2145
2455
SF Express 5-7 days
Poland 1KG
2KG
3KG
4KG
5KG
800
885
1010
1165
1320
UPS 7-10 days
Denmark 1KG
2KG
3KG
4KG
5KG
1430
2010
2590
3180
3770
SF Express 5-7 days
Argentina 1KG
2KG
3KG
4KG
5KG
2810
3265
3720
4175
4630
UPS 7-10 days
Peru 1KG
2KG
3KG
4KG
5KG
3070
3900
4665
5360
6055
UPS 7-10 days
Dominica 1KG
2KG
3KG
4KG
5KG
2810
3265
3720
4175
4630
UPS 7-10 days
Russia 1KG
2KG
3KG
4KG
5KG
2810
3265
3720
4175
4630
UPS 7-10 days
Pakistan 1KG
2KG
3KG
4KG
5KG
1225
1555
1880
2155
2430
SF Express 8-10 days
Philippines 1KG
2KG
3KG
4KG
5KG
720
1275
1835
2145
2455
SF Express 8-10 days
Brazil 1KG
2KG
3KG
4KG
5KG
1430
2010
2590
3180
3770
SF Express 9-11 days
Romania 1KG
2KG
3KG
4KG
5KG
1430
2010
2590
3180
3770
SF Express 5-7 days
Switzerland 1KG
2KG
3KG
4KG
5KG
1430
2010
2590
3180
3770
SF Express 5-7 days
Sweden 1KG
2KG
3KG
4KG
5KG
1430
2010
2590
3180
3770
SF Express 5-7 days
Portugal 1KG
2KG
3KG
4KG
5KG
1430
2010
2590
3180
3770
SF Express 5-7 days
Lithuania 1KG
2KG
3KG
4KG
5KG
2020
2895
3775
4655
5535
SF Express 5-7 days
Austria 1KG
2KG
3KG
4KG
5KG
1430
2010
2590
3180
3770
SF Express 5-7 days
Egypt 1KG
2KG
3KG
4KG
5KG
2810
3265
3720
4175
4630
UPS 7-10 days
Belize 1KG
2KG
3KG
4KG
5KG
2810
3265
3720
4175
4630
UPS 7-10 days
Laos 1KG
2KG
3KG
4KG
5KG
2810
3265
3720
4175
4630
UPS 7-10 days
Ireland 1KG
2KG
3KG
4KG
5KG
2135
2390
2725
3145
3565
UPS 7-10 days
Panama 1KG
2KG
3KG
4KG
5KG
2810
3265
3720
4175
4630
UPS 7-10 days
Finland 1KG
2KG
3KG
4KG
5KG
2135
2390
2725
3145
3565
UPS 7-10 days
Bangladesh 1KG
2KG
3KG
4KG
5KG
2810
3265
3720
4175
4630
UPS 7-10 days
Nepal 1KG
2KG
3KG
4KG
5KG
2810
3265
3720
4175
4630
UPS 7-10 days
Colombia 1KG
2KG
3KG
4KG
5KG
2810
3265
3720
4175
4630
UPS 7-10 days
Luxembourg 1KG
2KG
3KG
4KG
5KG
800
885
1010
1165
1320
UPS 7-10 days
Sultanate of Oman 1KG
2KG
3KG
4KG
5KG
2810
3265
3720
4175
4630
UPS 7-10 days
India 1KG
2KG
3KG
4KG
5KG
990
1249
1509
1758
2007
SF Express 8-10 days
Dubai 1KG
2KG
3KG
4KG
5KG
3010
3465
3920
4375
4830
UPS 7-10 days
Rwanda 1KG
2KG
3KG
4KG
5KG
2346
2940
3484
3978
4472
UPS 7-10 days
  • • The above shipping fees are all in Taiwan dollars (NTD), and the actual amount in Taiwan dollars will fluctuate according to the currency exchange rate.

  • • The above quotation of shipping fee includes freight and fuel costs, not only the shipping fee of the logistics company.

  • • International delivery freight calculation method: the fee will be calculated as the fee of the weight of the shoes plus the weight of the shoebox.

  • • Delivery time starts after the products are shipped (this number of days does not include delays caused by irresistible factors).