Overseas Order

International order information

• How do I apply for a D+AF membership?

• You are welcome to apply for D+AF membership by clicking the【MyAccount /Join D+AF membership】button on the upper right-hand corner to fill out basic information, and get a D+AF membership.

• Quick account registration & login

• After logging in via your Facebook/LINE account, D+AF system will automatically add you as a member.

• How do I purchase for the first time?

• You can add item(s) to shopping cart then check out, and D+AF system would upgrade you to become an official member after the order was placed.

---

International payment

• • You can use credit card, Line Pay or Alipay to make payment.

• • Handling fee is depends on your card and issuing bank, you may contact issuing bank for more info.

• • The actual amount will fluctuate according to the currency exchange rate. Please refer to the currency in NTD on checkout.

---

Overseas delivery and shipping fee

• • If there are both in-stock and pre-order items contained in an order, the delivery date could be expected to be no later than the "Estimated Delivery Date" from the order. For international orders, we will ship your order once all in-stock and pre-order items are received.

• • Please be aware of whether the courier service delivers to the recipient address. If the parcel was returned due to courier does not provide delivery service to the designated address, the order will be canceled, and D+AF would first deduct the outgoing and returning shipping and handling fees, and related incurred fee (if there's any), then refund the remaining amount & credit balance to your account. Besides Taiwan, Hong Kong and Macau, address information must be filled out in English according to the courier system. Please provide your address in English while placing the order, and do not fill out the address in Chinese.

• • Considering the long distance, collision and minor damage to the shoeboxes are might occur during delivery. D+AF apologizes in advance for any inconvenience caused.

• • Although charges are not always incurred, assessment of duties and taxes may be generated based on the custom rule of the destination country. If duties/taxes or any extra shipping fees exist, payments are the responsibility of the recipient and will be collected at the time of delivery.

• • If the recipient address provided is in the non-business district or remote areas of Hong Kong and Macau, S.F. Express will charge an additional fee per parcel at the time of the delivery which is borne by the recipient. To avoid additional charges, customers are welcomed to provide the address of nearby S.F. Express pick up point.

• • For Hong Kong and Macau customers, if the delivery address is provided at EF Locker or S.F. Express Center, please pick up the parcel within 7 days of its arrival. Once the designated time passed, penalty or additional address transfer fees generated are the recipient's responsibility.

• • For delivery to Hong Kong & Macau, please don’t fill in the address of courier service center/ logistics company/ and port. If any additional charges occur, payments are the responsibility of the recipient.

SF-express shipping to Hong Kong Remote Areas Category >

• Hongkong 7-Eleven pick-up

• • You need to complete the online payment before picking up the package at 7-11 store (you will not need to pay when picking up).

• • Due to the volume limit for pick-up in the 7-11, an order can only contain 2 pairs of shoes (excluding boots), or a pair of ankle boots. Since high boots types are exceed the volume limit, so we don’t provide 7-11 pickup service for high boots, please place another order.

• • Please note that if you select 7-11 pickup service, please fill in the correct phone number and collect it within 3 days after receiving the SMS. If you fail to pick up the package twice, you will be banned from using 7-11 pickup service.

• • If the pickup is not completed within 3 days after the parcel arrives at 7-11 store, the courier staff will contact you and re-deliver the parcel to your address, and you might be charged for additional delivery costs. Please note that if the courier staff failed to contact with the recipient constantly, the courier company will not return the package nor the refund.

• • For international returns, customers are responsible for sending and paying for shipping costs for returning their item(s). The original delivery fee and handling fee will not be refunded. For other details, please refer to the followings.

---

International Return Notice

• • For international returns, customers are responsible for sending and paying for shipping costs for returning their item(s).

• • Please put a note including the original tracking number and contact information in the returning parcel. And sign in to your D+AF account to add the tracking number at overseas consignment note via 【Member→Orders/Inquiries/Return】.

• • Please do not send the parcel back using freight-to-collect service. Since we could not confirm the content, such parcels won't be accepted under any circumstances.

• • Please be aware to note the tracking number and keep track of the returning parcel since D+AF does not share the responsibility of parcels not sent by us.

• • Assessment of duties and taxes will be calculated based on custom rules of the destination country, if there's any tax generated in the returning process, the charges will be the buyer's responsibility.

• • If the original promotion event, coupon, or free shipping cannot be applied to the same order after returning item(s), D+AF shall deduct the original shipping fee or discount when calculating the refund.

• • 7-day-appreciation-guarantee for Hong-Kong buyers will start from the day of receiving the parcel from either convenient stores or home delivery. If your order is already exceeded the 7-day-appreciation, the return/refund application will not be accepted.

• Shipping information for returning to Taiwan

• Name: D+AF (Customer Service Dept.)

• Address: 10F., No.164, Jiankang Rd., Zhonghe Dist., New Taipei City 235, Taiwan (R.O.C.)

• Phone: +886 2 22260269

• Tax ID: 27921248




• ※ If the product is not returned within 7 days after the application, the system will automatically cancel your return application.

• ※ Please note that multiple returns will be blacklisted and will affect your right to order in the future.

• ※ If you’re sending by SF Express, please inform the service staff that this parcel will be delivered to a company, and provide company Tax ID/VAT: 27921248.

• Not accept return products under such circumstances

• • 7-day return period has expired.

• • Returned product(s) show obvious signs of being used, scratched, stained, stretched, damaged, or attached with any additional materials.

• • Returned product(s) have missing parts or accessories, free gifts, dust bags, shoeboxes, etc.

• • Please use at least an additional plastic bag to wrap the return shoebox and be aware not to stick the consignment note directly on the box. If there is any damage caused to the shoebox, an additional NT$50-$100 (per item) will be charged.

• How will the redeemed gift credits be reinstated after the return process?

• Once the return process is completed, D+AF system will reinstate the gift credit points. The gift credits are effective immediately once they have been reinstated. If the reinstated gift credits shall be expired by the time, D+AF system will extend the effective date for 7 more days. For further gift credit information, please feel free to visit "Member→Gift Credit Balance" for more detailed information.

• How will the refund be calculated if the returned order has applied a promotional code?

• If the remaining item(s) from the returned order cannot used the discount code or promotional event, D+AF shall deduct the difference in price when calculating the refund.

---

Credit Card Payment Refund

• D+AF offers a direct refund to the original payment card. Refund may be listed on this month or next month's credit card statement (based on credit card payment closing date).

---

How to look up the progress of my return?

---

International shipping fee

Area	Weight (kg)	Shipping Fee(NT$)	Courier Service	Delivery time
Hong Kong	1KG 2KG 3KG 4KG 5KG	140 240 350 470 560	SF Express	3-5 days
HK(7-11 Pickup)	1KG 2KG 3KG 4KG 5KG	175 279 379 480 580	PRESCO	3-5 days
Macau	1KG 2KG 3KG 4KG 5KG	170 270 370 500 640	SF Express	4-10 days
Singapore	1KG 2KG 3KG 4KG 5KG	300 510 690 870 1050	ACS	6-10 days
Malaysia	1KG 2KG 3KG 4KG 5KG	290 470 650 830 1010	ACS	4-10 days
China	1KG 2KG 3KG 4KG 5KG	560 710 840 970 1105	OCS	5-7 days
Japan	1KG 2KG 3KG 4KG 5KG	510 650 770 890 1030	OCS	3-5 days
U.S.A.	1KG 2KG 3KG 4KG 5KG	810 900 1030 1200 1420	UPS	7-10 days
Australia	1KG 2KG 3KG 4KG 5KG	600 740 880 1030 1205	UPS	12-16 days
Korea	1KG 2KG 3KG 4KG 5KG	490 665 840 940 1040	SF Express	3-5 days
Indonesia	1KG 2KG 3KG 4KG 5KG	390 800 1230 1640 2060	GOODMAJI	5-7 days
Vietnam	1KG 2KG 3KG 4KG 5KG	490 665 840 940 1040	SF Express	4-6 days
Canada	1KG 2KG 3KG 4KG 5KG	810 910 1040 1260 1420	UPS	7-10 days
Mexico	1KG 2KG 3KG 4KG 5KG	800 950 1070 1240 1440	UPS	7-10 days
New Zealand	1KG 2KG 3KG 4KG 5KG	565 700 835 985 1160	UPS	7-10 days
French	1KG 2KG 3KG 4KG 5KG	800 885 1010 1165 1320	UPS	7-10 days
Italy	1KG 2KG 3KG 4KG 5KG	800 885 1010 1165 1320	UPS	7-10 days
Belgium	1KG 2KG 3KG 4KG 5KG	800 885 1010 1165 1320	UPS	7-10 days
Germany	1KG 2KG 3KG 4KG 5KG	800 885 1010 1165 1320	UPS	7-10 days
Netherlands	1KG 2KG 3KG 4KG 5KG	800 885 1010 1165 1320	UPS	7-10 days
Spain	1KG 2KG 3KG 4KG 5KG	800 885 1010 1165 1320	UPS	7-10 days
The U.K.	1KG 2KG 3KG 4KG 5KG	800 885 1010 1165 1320	UPS	7-10 days
Myanmar	1KG 2KG 3KG 4KG 5KG	720 1275 1835 2145 2455	SF Express	5-7 days
Cambodia	1KG 2KG 3KG 4KG 5KG	720 1280 1840 2140 2440	SF Express	5-7 days
Thailand	1KG 2KG 3KG 4KG 5KG	490 665 840 940 1040	SF Express	4-6 days
Chile	1KG 2KG 3KG 4KG 5KG	1430 2010 2590 3180 3770	SF Express	9-11 days
Brunei	1KG 2KG 3KG 4KG 5KG	720 1275 1835 2145 2455	SF Express	5-7 days
Poland	1KG 2KG 3KG 4KG 5KG	800 885 1010 1165 1320	UPS	7-10 days
Denmark	1KG 2KG 3KG 4KG 5KG	1430 2010 2590 3180 3770	SF Express	5-7 days
Argentina	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	7-10 days
Peru	1KG 2KG 3KG 4KG 5KG	3070 3900 4665 5360 6055	UPS	7-10 days
Dominica	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	7-10 days
Russia	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	7-10 days
Pakistan	1KG 2KG 3KG 4KG 5KG	1225 1555 1880 2155 2430	SF Express	8-10 days
Philippines	1KG 2KG 3KG 4KG 5KG	720 1275 1835 2145 2455	SF Express	8-10 days
Brazil	1KG 2KG 3KG 4KG 5KG	1430 2010 2590 3180 3770	SF Express	9-11 days
Romania	1KG 2KG 3KG 4KG 5KG	1430 2010 2590 3180 3770	SF Express	5-7 days
Switzerland	1KG 2KG 3KG 4KG 5KG	1430 2010 2590 3180 3770	SF Express	5-7 days
Sweden	1KG 2KG 3KG 4KG 5KG	1430 2010 2590 3180 3770	SF Express	5-7 days
Portugal	1KG 2KG 3KG 4KG 5KG	1430 2010 2590 3180 3770	SF Express	5-7 days
Lithuania	1KG 2KG 3KG 4KG 5KG	2020 2895 3775 4655 5535	SF Express	5-7 days
Austria	1KG 2KG 3KG 4KG 5KG	1430 2010 2590 3180 3770	SF Express	5-7 days
Egypt	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	7-10 days
Belize	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	7-10 days
Laos	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	7-10 days
Ireland	1KG 2KG 3KG 4KG 5KG	2135 2390 2725 3145 3565	UPS	7-10 days
Panama	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	7-10 days
Finland	1KG 2KG 3KG 4KG 5KG	2135 2390 2725 3145 3565	UPS	7-10 days
Bangladesh	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	7-10 days
Nepal	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	7-10 days
Colombia	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	7-10 days
Luxembourg	1KG 2KG 3KG 4KG 5KG	800 885 1010 1165 1320	UPS	7-10 days
Sultanate of Oman	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	7-10 days
India	1KG 2KG 3KG 4KG 5KG	990 1249 1509 1758 2007	SF Express	8-10 days
Dubai	1KG 2KG 3KG 4KG 5KG	3010 3465 3920 4375 4830	UPS	7-10 days
Rwanda	1KG 2KG 3KG 4KG 5KG	2346 2940 3484 3978 4472	UPS	7-10 days

• • The above shipping fees are all in Taiwan dollars (NTD), and the actual amount in Taiwan dollars will fluctuate according to the currency exchange rate.

• • The above quotation of shipping fee includes freight and fuel costs, not only the shipping fee of the logistics company.

• • International delivery freight calculation method: the fee will be calculated as the fee of the weight of the shoes plus the weight of the shoebox.

• • Delivery time starts after the products are shipped (this number of days does not include delays caused by irresistible factors).