OVERSEAS ORDER

海外會員訂購

*give a girl the right shoes and she can conquer the world.

  • Q1: Information about international orders
  • A:
    • There's no dimensional weight limit for a single order, please feel free to add any type of shoes to the shopping cart.
    • If there are both in-stock and pre-order items contained in an order, the delivery date could be expected to be no later than the "Estimated Delivery Date" from the order. For international orders, we will ship your order once all in-stock and pre-order items are received.
    • The estimated shipping period is calculated from the day after the order is shipped (excluding delay due to force majeure). For further information on the delivery period, please refer to the table below.
    • Shipping fee calculation: D+AF would measure both dimensional weight and actual weight of a parcel, then choose the higher charged fee.
    • Please be aware of whether the courier service delivers to the recipient address. If the parcel was returned due to courier does not provide delivery service to the designated address, the order will be canceled, and D+AF would first deduct the outgoing and returning shipping and handling fees, and related incurred fee (if there's any), then refund the remaining amount & credit balance to your account.
    • Besides Taiwan, Hong Kong and Macau, address information must be filled out in English according to the courier system. Please provide your address in English while placing the order, and do not fill out the address in Chinese.
    • Considering the long distance, collision and minor damage to the shoeboxes are inevitable during delivery. D+AF apologizes in advance for any inconvenience caused.
    • Although charges are not always incurred, assessment of duties and taxes may be generated based on the custom rule of the destination country. If duties/taxes or any extra shipping fees exist, payments are the responsibility of the recipient and will be collected at the time of delivery.
    • If the recipient address provided is in the non-business district or remote areas of Hong Kong, S.F. Express will charge an additional $20-30 HKD fee per parcel at the time of the delivery which is borne by the recipient. In order to avoid the additional charges, customers are welcomed to provide the address of nearby S.F. Express pick up point.
    • For Hong Kong and Macau customers, if the delivery address is provided at EF Locker or S.F. Express Center, please pick up the parcel within 7 days of its arrival. Once the designated time passed, penalty or additional address transfer fees generated are the recipient's responsibility.
      Sf-express shipping Hong Kong Remote Areas Category

    【International Return Notice】

    • For international returns, customers are responsible for sending and paying for shipping costs for returning their item(s).
    • Please put a note including the original tracking number and contact information in the returning parcel. And sign in to your D+AF account to add the tracking number at overseas consignment note via 【Member→Orders/Inquiries/Return】.
    • Please do not send the parcel back using freight-to-collect service. Since we couldn't confirm the content, such parcels won't be accepted under any circumstances.
    • Please be aware to note the tracking number and keep track of the returning parcel since D+AF does not share the responsibility of parcels not sent by us.
    • Assessment of duties and taxes will be calculated based on custom rules of the destination country, if there's any tax generated in the returning process, the charges will be the buyer's responsibility.
    • If the original promotion event, coupon, or free shipping cannot be applied to the same order after returning item(s), D+AF shall deduct the original shipping fee or discount when calculating the refund.
    • Please note that multiple returns without a valid reason may lead to being blacklisted and will affect your ability to purchase in the future.
    • Return recipient information-

      Name: D+AF

      Phone: +886 2 22260269

      Address: 10F., No.164, Jiankang Rd., Zhonghe Dist., New Taipei City 235, Taiwan (R.O.C.)

      Tax ID: 27921248

  • Q2: Return Notice
  • A:

    Please note that we won't accept return products under such circumstances-

    1. 7-day return period has expired.

    2. Returned product(s) show obvious signs of being used, scratched, stained, stretched, damaged, or attached with any additional materials.

    3. Returned product(s) have missing parts or accessories, free gifts, dust bags, shoeboxes, etc.

    4. Please use at least an additional plastic bag to wrap the return shoebox and be aware not to stick the consignment note directly on the box. If there's any damage caused to the shoebox, an additional NT$50-$100 (per item) will be charged.

  • Q3: How will the redeemed gift credits be reinstated after the return process?
  • A:

    Once the return process is completed, D+AF system will reinstate the gift credit points. The gift credits are effective immediately once they have been reinstated. If the reinstated gift credits shall be expired by the time, D+AF system will extend the effective date for 7 more days. For further gift credit information, please feel free to visit "Member→Gift Credit Balance" for more detailed information.

  • Q4: How will the refund be calculated if the returned order has applied a promotional event?
  • A:

    If the remaining item(s) from the returned order cannot used the discount code or promotional event, D+AF shall deduct the difference in price when calculating the refund.

  • Q5: Return method and time
  • A:

    We shall process refund within 7 business days after item(s) are approved for return.
     

    【Credit Card Payment Refund】

    D+AF offers a direct refund to the original payment card. Refund may be listed on this month or next month's credit card statement (based on credit card payment closing date).

  • Q6: How to look up the progress of my return?
  • A:
    step01.
    Member
    step02.
    Order/QA
    /Return
    step03.
    Return
    step04.
    Return progress

     

    【Overseas shipping fee chart】

    NT$ TWD
    Weight(KG)
    1KG 2KG 3KG 4KG 5KG Courier Service Delivery time
    Hong Kong 140 240 350 470 560 SF Express 3-5 days
    Macau 170 270 370 500 640 SF Express 3-5 days
    Singapore 300 450 630 910 1050 GOODMAJI 5-7 days
    Malaysia 290 420 620 850 1020 GOODMAJI 5-7 days
    China 560 710 840 970 1105 OCS 5-7 days
    Japan 510 650 770 890 1030 OCS 3-5 days
    U.S.A. 810 900 1030 1200 1420 UPS 3-5 days
    Australia 600 740 880 1030 1205 UPS 3-5 days
    Korea 490 665 840 940 1040 SF Express 3-5 days
    Indonesia 390 800 1230 1640 2060 GOODMAJI 5-7 days
    Vietnam 490 665 840 940 1040 SF Express 4-6 days
    Canada 810 910 1040 1260 1420 UPS 3-5 days
    Mexico 800 950 1070 1240 1440 UPS 3-5 days
    New Zealand 565 700 835 985 1160 UPS 3-5 days
    French 800 885 1010 1165 1320 UPS 4-6 days
    Italy 800 885 1010 1165 1320 UPS 3-5 days
    Belgium 800 885 1010 1165 1320 UPS 3-5 days
    Germany 800 885 1010 1165 1320 UPS 4-6 days
    Netherlands 800 885 1010 1165 1320 UPS 4-6 days
    Spain 800 885 1010 1165 1320 UPS 4-6 days
    The U.K. 800 885 1010 1165 1320 UPS 3-5 days
    Myanmar 720 1275 1835 2145 2455 SF Express 5-7 days
    Cambodia 720 1280 1840 2140 2440 SF Express 5-7 days
    Thailand 490 665 840 940 1040 SF Express 4-6 days
    Chile 1430 2010 2590 3180 3770 SF Express 9-11 days
    Brunei 720 1275 1835 2145 2455 SF Express 5-7 days
    Poland 800 885 1010 1165 1320 UPS 4-6 days
    Denmark 1430 2010 2590 3180 3770 SF Express 5-7 days
    Argentina 2810 3265 3720 4175 4630 UPS 4-6 days
    Peru 3070 3900 4665 5360 6055 UPS 4-6 days
    Dominica 2810 3265 3720 4175 4630 UPS 4-6 days
    Russia 2810 3265 3720 4175 4630 UPS 4-6 days
    Pakistan 1225 1555 1880 2155 2430 SF Express 8-10 days
    Philippines 720 1275 1835 2145 2455 SF Express 8-10 days
    Brazil 1430 2010 2590 3180 3770 SF Express 9-11 days
    Romania 1430 2010 2590 3180 3770 SF Express 5-7 days
    Switzerland 1430 2010 2590 3180 3770 SF Express 5-7 days
    Sweden 1430 2010 2590 3180 3770 SF Express 5-7 days
    Portugal 1430 2010 2590 3180 3770 SF Express 5-7 days
    Lithuania 2020 2895 3775 4655 5535 SF Express 5-7 days
    Austria 1430 2010 2590 3180 3770 SF Express 5-7 days
    Egypt 2810 3265 3720 4175 4630 UPS 6-8 days
    Belize 2810 3265 3720 4175 4630 UPS 6-8 days
    Laos 2810 3265 3720 4175 4630 UPS 6-8 days
    Ireland 2135 2390 2725 3145 3565 UPS 6-8 days
    Panama 2810 3265 3720 4175 4630 UPS 4-6 days