OVERSEAS ORDER

【How Do I Apply For a D+AF Membership】

【How To Speed Up Logging In Or Registration】

【How Do I Purchase For The First Time】

• There's no dimensional weight limit for a single order, please feel free to add any type of shoes to the shopping cart.
• If there are both in-stock and pre-order items contained in an order, the delivery date could be expected to be no later than the "Estimated Delivery Date" from the order. For international orders, we will ship your order once all in-stock and pre-order items are received.
• The estimated shipping period is calculated from the day after the order is shipped (excluding delay due to force majeure). For further information on the delivery period, please refer to the table below.
• Shipping fee calculation: D+AF would measure both dimensional weight and actual weight of a parcel, then choose the higher charged fee.
• Please be aware of whether the courier service delivers to the recipient address. If the parcel was returned due to courier does not provide delivery service to the designated address, the order will be canceled, and D+AF would first deduct the outgoing and returning shipping and handling fees, and related incurred fee (if there's any), then refund the remaining amount & credit balance to your account.
• Besides Taiwan, Hong Kong and Macau, address information must be filled out in English according to the courier system. Please provide your address in English while placing the order, and do not fill out the address in Chinese.
• Considering the long distance, collision and minor damage to the shoeboxes are inevitable during delivery. D+AF apologizes in advance for any inconvenience caused.
• Although charges are not always incurred, assessment of duties and taxes may be generated based on the custom rule of the destination country. If duties/taxes or any extra shipping fees exist, payments are the responsibility of the recipient and will be collected at the time of delivery.
• If the recipient address provided is in the non-business district or remote areas of Hong Kong, S.F. Express will charge an additional $20-30 HKD fee per parcel at the time of the delivery which is borne by the recipient. In order to avoid the additional charges, customers are welcomed to provide the address of nearby S.F. Express pick up point.
• For Hong Kong and Macau customers, if the delivery address is provided at EF Locker or S.F. Express Center, please pick up the parcel within 7 days of its arrival. Once the designated time passed, penalty or additional address transfer fees generated are the recipient's responsibility.
• Please do not fill in any address of ports/logistics centers in Hong Kong & Macau region. Any incurred fees will be the customer's responsibility.
  Sf-express shipping Hong Kong Remote Areas Category

【Hong Kong 7-11 Store Pickup】

• Must complete online payment before choosing the branch store to pickup (In-store payment is unavilable).
• Due to dimensional restrictions for store pickup, a single order can only contain two pairs of shoes (not including boots), or one pair of ankle boots. Please order separately if the restriction is exceeded. Store pickup service is not available to tall boots due to exceeding dimensional restrictions.
• Please note that you will not be able to use the store pickup option if you failed to collect your goods on time twice.
• For any order using 7-11 store pickup, customer is responsible for the return shipping and shipping charges. Original shipping and handling fee will not be refunded.Please see 【International Return Notice】for more information.

• For international returns, customers are responsible for sending and paying for shipping costs for returning their item(s).
• Please put a note including the original tracking number and contact information in the returning parcel. And sign in to your D+AF account to add the tracking number at overseas consignment note via 【Member→Orders/Inquiries/Return】.
• Please do not send the parcel back using freight-to-collect service. Since we couldn't confirm the content, such parcels won't be accepted under any circumstances.
• Please be aware to note the tracking number and keep track of the returning parcel since D+AF does not share the responsibility of parcels not sent by us.
• Assessment of duties and taxes will be calculated based on custom rules of the destination country, if there's any tax generated in the returning process, the charges will be the buyer's responsibility.
• If the original promotion event, coupon, or free shipping cannot be applied to the same order after returning item(s), D+AF shall deduct the original shipping fee or discount when calculating the refund.
• Return Notice-

  Please note that we won't accept return products under such circumstances-
  1. 7-day return period has expired.
  2. Returned product(s) show obvious signs of being used, scratched, stained, stretched, damaged, or attached with any additional materials.
  3. Returned product(s) have missing parts or accessories, free gifts, dust bags, shoeboxes, etc.
  4. Please use at least an additional plastic bag to wrap the return shoebox and be aware not to stick the consignment note directly on the box. If there's any damage caused to the shoebox, an additional NT$50-$100 (per item) will be charged.

• Return recipient information-

  Name: D+AF
  Phone: +886 2 22260269
  Address: 10F., No.164, Jiankang Rd., Zhonghe Dist., New Taipei City 235, Taiwan (R.O.C.)
  Tax ID: 27921248

• If the product is not returned within 7 days after you applied for return, your return will be automatically canceled by the system.
• Please note that multiple returns without a valid reason may lead to being blacklisted and will affect your ability to purchase in the future.

【Credit Card Payment Refund】

【Overseas shipping fee chart】