Overseas Shopping

International order information

• How do I apply for a D+AF membership?

• You are welcome to apply for D+AF membership by clicking the【MyAccount /Join D+AF membership】button on the upper right-hand corner to fill out basic information, and get a D+AF membership.

• Quick account registration & login

• After logging in via your Facebook/LINE account, D+AF system will automatically add you as a member.

• How do I purchase for the first time?

• You can add item(s) to shopping cart then check out, and D+AF system would upgrade you to become an official member after the order was placed.

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International payment

• • You can use credit card, Line Pay or Alipay to make payment.

• • Handling fee is depends on your card and issuing bank, you may contact issuing bank for more info.

• • The actual amount will fluctuate according to the currency exchange rate. Please refer to the currency in NTD on checkout.

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Overseas delivery and shipping fee

• • If there are both in-stock and pre-order items contained in an order, the delivery date could be expected to be no later than the "Estimated Delivery Date" from the order. For international orders, we will ship your order once all in-stock and pre-order items are received.

• • Please be aware of whether the courier service delivers to the recipient address. If the parcel was returned due to courier does not provide delivery service to the designated address, the order will be canceled, and D+AF would first deduct the outgoing and returning shipping and handling fees, and related incurred fee (if there's any), then refund the remaining amount & credit balance to your account. Besides Taiwan, Hong Kong and Macau, address information must be filled out in English according to the courier system. Please provide your address in English while placing the order, and do not fill out the address in Chinese.

• • Overseas orders need to be consolidated for the shipment, therefore the delivery time will be longer. We apologize for any inconvenience caused.

• • Considering the long distance of international shipping, collision and minor damage to the shoeboxes might occur during delivery. Some parcels will be sent separately due to the weight and sizes restrictions of overseas shipping. D+AF apologizes in advance for any inconvenience caused.

• • Although charges are not always incurred, assessment of duties and taxes may be generated based on the custom rule of the destination country. If duties/taxes or any extra shipping fees exist, payments are the responsibility of the recipient and will be collected at the time of delivery.

• • If the recipient address provided is in the non-business district or remote areas of Hong Kong and Macau, S.F. Express will charge an additional fee per parcel at the time of the delivery which is borne by the recipient. To avoid additional charges, customers are welcomed to provide the address of nearby S.F. Express pick up point.

• • For Hong Kong and Macau customers, if the delivery address is provided at EF Locker or S.F. Express Center, please pick up the parcel within 7 days of its arrival. Once the designated time passed, penalty or additional address transfer fees generated are the recipient's responsibility.

• • For delivery to Hong Kong & Macau, please don’t fill in the address of courier service center/ logistics company/ and port. If any additional charges occur, payments are the responsibility of the recipient.

• • Due to volume restrictions, please refrain from providing SF Express self-service counter or partnership point addresses when purchasing knee-high boots or two or more pairs of boot styles.
  【SF Express Volume Restriction Guidelines: Explanation of Volume Limits】

SF-express shipping to Hong Kong Remote Areas Category >

• Hongkong 7-Eleven pick-up

• • You need to complete the online payment before picking up the package at 7-11 store (you will not need to pay when picking up).

• • Due to the volume limit for pick-up in the 7-11, an order can only contain 2 pairs of shoes (excluding boots), or a pair of ankle boots. Since high boots types are exceed the volume limit, so we don’t provide 7-11 pickup service for high boots, please place another order.

• • Please note that if you select 7-11 pickup service, please fill in the correct phone number and collect it within 3 days after receiving the SMS. If you fail to pick up the package twice, you will be banned from using 7-11 pickup service.

• • If the pickup is not completed within 2 days after the parcel arrives at 7-11 store, the courier staff will contact you and re-deliver the parcel to your address, and you might be charged for additional delivery costs. Please note that if the courier staff failed to contact with the recipient constantly, the courier company will not return the package nor the refund.

• • For international returns, customers are responsible for sending and paying for shipping costs for returning their item(s). The original delivery fee and handling fee will not be refunded. For other details, please refer to the followings.

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International Return Notice

• • For international returns, customers are responsible for sending and paying for shipping costs for returning their item(s).

• • Please put a note including the original tracking number and contact information in the returning parcel. And sign in to your D+AF account to add the tracking number at overseas consignment note via 【Member→Orders/Inquiries/Return】.

• • Free to choose the shipping courier for your return, please do not send the parcel back using freight-to-collect service. Since we could not confirm the content, such parcels won't be accepted under any circumstances.

• • Please be aware to note the tracking number and keep track of the returning parcel since D+AF does not share the responsibility for parcels not sent by us.

• • Assessment of duties and taxes will be calculated based on custom rules of the destination country, if there's any tax generated in the returning process, the charges will be the buyer's responsibility.

• •  If the original promotion event, coupon, or free shipping cannot be applied to the same order after returning item(s), D+AF shall deduct the original shipping fee or discount when calculating the refund.

• • 7-day-appreciation-guarantee for buyers will start from the day of receiving the parcel from either convenient stores (Hong-Kong only ) or home delivery. If your order is already exceeded the 7-day-appreciation, the return/refund application will not be accepted.

• Shipping information for returning to Taiwan

• Name: D+AF (Customer Service Dept.)

• Address: 2F.,No.176,Jiankang Rd.,Zhonghe Dist.,New Taipei City 235,Taiwan(R.O.C.)

• Phone: +886 2 77315269

• Tax ID: 27921248




• ※ If the product is not returned within 7 days after the application, the system will automatically cancel your return application.

• ※ Please note that multiple returns will be blacklisted and will affect your right to order in the future.

• ※ If you’re sending by SF Express, please inform the service staff that this parcel will be delivered to a company, and provide company Tax ID/VAT: 27921248.

• Not accept return products under such circumstances

• • 7-day return period has expired.

• • Returned product(s) show obvious signs of being used, scratched, stained, stretched, damaged, or attached with any additional materials.

• • Returned product(s) have missing parts or accessories, free gifts, dust bags, shoeboxes, etc.

• • Please use at least an additional plastic bag to wrap the return shoebox and be aware not to stick the consignment note directly on the box. If there is any damage caused to the shoebox, an additional NT$50-$100 (per item) will be charged.

• How will the redeemed gift credits be reinstated after the return process?

• Once the return process is completed, D+AF system will reinstate the gift credit points. The gift credits are effective immediately once they have been reinstated. If the reinstated gift credits shall be expired by the time, D+AF system will extend the effective date for 7 more days. For further gift credit information, please feel free to visit "Member→Gift Credit Balance" for more detailed information.

• How will the refund be calculated if the returned order has applied a promotional code?

• If the remaining item(s) from the returned order cannot used the discount code or promotional event, D+AF shall deduct the difference in price when calculating the refund.

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Credit Card Payment Refund

• D+AF offers a direct refund to the original payment card. Refund may be listed on this month or next month's credit card statement (based on credit card payment closing date).

• Exchange rates fluctuate daily, so currency are for reference only. The final checkout amount for all products will be in New Taiwan Dollars (NTD). For refund, the exchange rate on the day of the refund happens will be applied.

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How to look up the progress of my return?

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International shipping fee

Area	Weight (kg)	Shipping Fee(NT$)	Courier Service	Delivery time
Hong Kong	1KG 2KG 3KG 4KG 5KG	200 340 480 620 750	SF Express	3-5 days
HK(7-11 Pickup)	1KG 2KG 3KG 4KG 5KG	230 340 480 620 750	PRESCO	6-7 days
Macau	1KG 2KG 3KG 4KG 5KG	300 450 600 720 880	SF Express	3-5 days
West Malaysia	1KG 2KG 3KG 4KG 5KG	290 470 650 860 1040	PRESCO	6-7 days
East Malaysia	1KG 2KG 3KG 4KG 5KG	420 700 1000 1300 1500	PRESCO	6-7 days
Singapore	1KG 2KG 3KG 4KG 5KG	330 540 720 900 1080	PRESCO	6-7 days
China	1KG 2KG 3KG 4KG 5KG	560 710 840 970 1105	OCS	10-15 days
Japan	1KG 2KG 3KG 4KG 5KG	550 670 790 910 1050	OCS	3-5 days
U.S.A.	1KG 2KG 3KG 4KG 5KG	1000 1300 1600 1900 2200	UPS	3-5 days
Australia	1KG 2KG 3KG 4KG 5KG	1200 1500 1800 2100 2400	UPS	3-5 days
Korea	1KG 2KG 3KG 4KG 5KG	670 920 1170 1310 1450	SF Express	3-5 days
Indonesia	1KG 2KG 3KG 4KG 5KG	970 1720 2470 2900 3310	SF Express	5-7 days
Vietnam	1KG 2KG 3KG 4KG 5KG	670 920 1170 1320 1450	SF Express	4-6 days
Canada	1KG 2KG 3KG 4KG 5KG	1300 2800 3900 5100 6200	UPS	3-5 days
Mexico	1KG 2KG 3KG 4KG 5KG	1800 2800 3900 5100 6200	UPS	3-5 days
New Zealand	1KG 2KG 3KG 4KG 5KG	1200 1500 1800 2100 2400	UPS	3-5 days
French	1KG 2KG 3KG 4KG 5KG	1200 1600 2000 2400 2800	UPS	4-6 days
Italy	1KG 2KG 3KG 4KG 5KG	1200 1600 2000 2400 2800	UPS	3-5 days
Belgium	1KG 2KG 3KG 4KG 5KG	1200 1600 2000 2400 2800	UPS	3-5 days
Germany	1KG 2KG 3KG 4KG 5KG	1200 1600 2000 2400 2800	UPS	4-6 days
Netherlands	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	UPS	4-6 days
Spain	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	UPS	4-6 days
The U.K.	1KG 2KG 3KG 4KG 5KG	1200 1600 2000 2400 2800	UPS	3-5 days
Myanmar	1KG 2KG 3KG 4KG 5KG	970 1720 2470 2900 3310	SF Express	5-7 days
Cambodia	1KG 2KG 3KG 4KG 5KG	970 1720 2470 2900 3310	SF Express	5-7 days
Thailand	1KG 2KG 3KG 4KG 5KG	490 665 840 940 1040	SF Express	7-9 days
Chile	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	SF Express	9-11 days
Brunei	1KG 2KG 3KG 4KG 5KG	720 1275 1835 2145 2455	SF Express	5-7 days
Poland	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	UPS	4-6 days
Denmark	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	SF Express	5-7 days
Argentina	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	4-6 days
Peru	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	4-6 days
Dominica	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	4-6 days
Russia	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	4-6 days
Pakistan	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	SF Express	8-10 days
Philippines	1KG 2KG 3KG 4KG 5KG	720 1275 1835 2145 2455	SF Express	8-10 days
Brazil	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	SF Express	9-11 days
Romania	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	SF Express	5-7 days
Switzerland	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	SF Express	5-7 days
Sweden	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	SF Express	5-7 days
Portugal	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	SF Express	5-7 days
Lithuania	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	SF Express	5-7 days
Austria	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	SF Express	5-7 days
Egypt	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	6-8 days
Belize	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	6-8 days
Laos	1KG 2KG 3KG 4KG 5KG	2810 3265 3720 4175 4630	UPS	6-8 days
Ireland	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	UPS	6-8 days
Panama	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	4-6 days
Finland	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	UPS	6-8 days
Bangladesh	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	4-6 days
Nepal	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	4-6 days
Colombia	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	7-10 days
Luxembourg	1KG 2KG 3KG 4KG 5KG	1800 2800 3900 5100 6200	UPS	7-10 days
Sultanate of Oman	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	7-10 days
India	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	SF Express	8-10 days
Dubai	1KG 2KG 3KG 4KG 5KG	3500 4700 5900 7100 8300	UPS	7-10 days
Rwanda	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	7-10 days
Norway	1KG 2KG 3KG 4KG 5KG	2200 3200 4300 5300 6400	UPS	7-10 days
Bhutan	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	7-10 days
South Africa	1KG 2KG 3KG 4KG 5KG	2800 4500 6000 7300 8500	UPS	7-10 days

• • The above shipping fees are all in Taiwan dollars (NTD), and the actual amount in Taiwan dollars will fluctuate according to the currency exchange rate.

• • The above quotation of shipping fee includes freight and fuel costs, not only the shipping fee of the logistics company.

• • International delivery freight calculation method: the fee will be calculated as the fee of the weight of the shoes plus the weight of the shoebox.

• • Delivery time starts after the products are shipped (this number of days does not include delays caused by irresistible factors).