Taiwan Delivery & Freight
General members with a single purchase of NTD599 or more, VIP members (Silver, Gold, Black card) with a single purchase of NTD500 or more, will enjoy free shipping.
• In-stock products
In-stock orders will be sent within 1~2 working days after the order is placed. In the event of promotional events or sale period, the shipping time might be postponed to 5~7 working days (Taiwan’s national holiday or weekends are excluded).
• Pre-order products
The latest shipping time will be the pre-order date indicated on the page (if there are both in-stock and pre-order items in the same order, the latest pre-order date will be the shipping date and the whole order will be sent together). If the product arrives early, it will be shipped earlier.
The delivery time starts from the day the parcels are shipped (Any delays that caused by irresistible factors are excluded).
If the buyers select HeiMao Express/Takkyubin to deliver orders that contain both in-stock and pre-order products, the in-stock items will be sent to the buyers first, whereas the pre-ordered ones sent later after they become available.
If the buyers select convenient stores to pick-up the parcels that contain both in-stock and pre-order products, the shoes will be sent together based on the pre-order date.
• HeiMao Express/ Takkyubin
The parcel will be sent only to areas within Taiwan island in 1~2 working days (offshore islands are excluded).
※ Please fill in the complete and accurate receiving address, post-office and EZ Post pick-up service are not provided.
• 7-11 Store Pick-up
The shipping time is about 3~5 working days, and we provide shipping for off shore of Taiwan.
※ Due to the size limit for pickup by convenience store, one order is limited to a single pair of shoes or boots. High boots are not available for pick up due to the size limit.
※ Please note: If you use the pickup service and fail to pick up your order twice, the pickup service will be stopped.
Failure To Deliver
A failure to deliver may happen when the 7-11 stores that you selected to pick up are under store renovation, business suspension, overloading, etc. The 7-11 E-Tracking system will update the status online & send the direct message/link to your E-mail. You may need to select another 7-11 store within 48 hours after receiving the notification.
• How to re-select the pick-up store?
Please click on the provided link »»【Select another store】»»【Save change】.Once the modification is done, the parcel will then be re-shipped and you may receive it in 3-5 working days.
※ Kindly note that your order will be returned to the logistic center and will not be re-delivered if the modification is not being put into action within 48 hours. Please place a new order again if you are still in need.
Please make sure that the 7-11 stores that you would like to select do provide the pick-up service. During the pre-order period, please contact our customer service within 48 hours to change the pick-up store if you happen to receive the notice. Please keep in mind that D+AF will not take any responsibilities if you do not complete the modification within the time limited that cause your parcel to be returned or failed to deliver.
Failed Delivery Attempt
If you choose a delivery service and the package failed to deliver for 7 consecutive days or delivery information is not accurate, the order will be refunded instead of delivered to you for the second time. If you still want the package, please place a new order.