Delivery Information

Taiwan Delivery & Freight

General members with a single purchase of NTD599 or more, VIP members (Silver, Gold, Black card) with a single purchase of NTD500 or more, will enjoy free shipping.

Orders are shipped within 1-2 business days after purchase. During promotional events, shipping may take up to 5-7 business days. (Please note: no shipments are made on public holidays or weekends.)

The shipping date is listed on the product page. If the item arrives earlier than expected, it will be shipped out sooner. If your order includes both in-stock and pre-order items, we may ship them separately based on availability.

Shipping times start from the day the item ships and exclude any delays caused by unforeseen circumstances.
Depending on inventory, shipping methods may vary, and orders may be split for delivery (this does not apply to international orders).

Estimated shipping time is 1-2 business days, available only for mainland deliveries. Shipping to islands is not currently available.
※ Note: Please provide a complete shipping address. We do not offer postal services or pickup options at EZpost.

Estimated shipping time is 3-5 business days, with options for delivery to stores on islands.
※ Note: Due to size restrictions, only one pair of shoes or one pair of ankle boots can be delivered per order. If your order exceeds this limit, please place separate orders. Tall boots cannot be delivered to 7-11 stores due to size limits.
※ Important: If you do not pick up your order within two attempts, the option to use convenience store pickup will be disabled.

A failure to deliver may happen when the 7-11 stores that you selected to pick up are under store renovation, business suspension, overloading, etc. The 7-11 E-Tracking system will update the status online & send the direct message/link to your E-mail. You may need to select another 7-11 store within 48 hours after receiving the notification.

Please click on the provided link »»【Select another store】»»【Save change】.Once the modification is done, the parcel will then be re-shipped and you may receive it in 3-5 working days.

※ Kindly note that your order will be returned to the logistic center and will not be re-delivered if the modification is not being put into action within 48 hours. Please place a new order again if you are still in need.

Please make sure that the 7-11 stores that you would like to select do provide the pick-up service. During the pre-order period, please contact our customer service within 48 hours to change the pick-up store if you happen to receive the notice. Please keep in mind that D+AF will not take any responsibilities if you do not complete the modification within the time limited that cause your parcel to be returned or failed to deliver.

If you choose a delivery service and the package failed to deliver for 7 consecutive days or delivery information is not accurate, the order will be refunded instead of delivered to you for the second time. If you still want the package, please place a new order.