Q1. What is D-Points?
- D-Points is a consumer reward offered by D+AF to members. Members have the opportunity to earn D-Points by shopping on the official website or participating in activities.
- D-Points can be used to offset orders on the official website or exchanged for store discount coupons, branded items, limited edition products, etc., at the D-Points Mall. More redemption benefits will be introduced in the future, so stay tuned!
- D-Points can only be used for discounts or redemption of specified products on the official website and cannot be exchanged for cash or transferred to other accounts. Once D-Points are used for discounts or redeemed for specified products or coupons, they cannot be refunded.
- The validity period for using D-Points is 365 days.
- D-Points obtained through special events should be used within the validity period specified in the event announcement. Each D-Points transferred to a member's account will display its usage period.
Q2. How to earn D-Points?
- Members can earn D-Points by purchasing items on D+AF Website.
- Stay tuned to our upcoming VIP member program.
Q3. How to use D-Points?
- D-Points can be used as discounts when shopping on the D+AF official website, applicable to all products. Every 100 D-Points can offset NT$1 (including logistics service fees), up to 50% of the total order amount. (For regular members, Silver members, and Gold members, the maximum discount is 30%, while for Black members, the maximum discount is 50%.)
- D-Points can be used to exchange store discount coupons, branded items, limited edition products, etc., at the D-Points Mall. More redemption benefits will be introduced in the future, so stay tuned!
- D-Points sent out will have a usage period, please notice the D-Points instructions in your account.
Q4. If I want to apply for a cancellation or return of the order, will D-Points be reinstated to my account?
- When the order is cancelled, the original D-Points deducted from the order will be automatically refunded to the original deducted account.
- After the refund is done, the original D-Points deducted from your order will be automatically reinstated to your account.
- ※ It may take about 7-14 working days for the returning package to return from D+AF store to the warehouse. Once the customers applied for a cancellation or a return, their D-Points should be used within 14 days.