FAQ


Taiwan Receipt Lottery

• What is receipt lottery?

  • According to the Regulations Governing the Use of Uniform Invoices issued by Ministry of Finance, the invoice issued for consumption in D+AF should be sent in custody and the e-invoice will be sent directly to customer’s email.


  • If you would like to get the paper invoice, please log in to your D+AF member account >> Order Status >>【Order/Q&A/Return】>> select【Paper Invoice】.

  • D+AF will send the receipt to your address after 7 days (start from the day you receive the product) so that you can redeem the prize.


• When will the invoice be issued?

  • The invoice will be issued after 7 days (start from the day you receive the product). Please log in to your D+AF member account >> Order Status >>【Order/Q&A/Return】to check the related information.


• Winning Prize Notification

  • Each receipt gets a unique eight-digit number stamped on it. On the 25th of every odd month, the award will be matched based on the uniform invoice winning number announced by the National Taxation Bureau (kindly note that receipts that are used for donation or ones that are invalid will not be informed)

  • For customers using Cloud Invoice Platform:


  • * For receipts that are not yet saved on the Cloud Invoice

  • Please select【E-Invoice】when doing the checkout:

  • A notice will be sent to the customer's email within 12 days if a prize is won. After the buyer consolidates the information, the receipt will be mailed to your designated address within 10 days.


  • * For receipts that are already saved on the Cloud Invoice

  • Please select【Barcode】or 【Citizen Digital Certificate】when doing the checkout:

  • Kindly note that the winning invoice will be processed fully handled by the Ministry of Finance. Please go to "The E-Invoice Platform of Ministry of Finance" for further inquiries.

• When customers apply for a return, you are agreeing to authorize D+AF to process invoices & related return certificates on your behalf. These documents will then be directly submitted to the Ministry of Finance to speed up the return & refund operation.





How to edit my personal information and account password?

step01.
Login to Member Account
step02.
Edit Information
step03.
Confirm
step04.
Done

  • ※ Your phone number cannot be edited if you use phone number to register.

  • ※ Your Email cannot be edited if you use Email to register.

  • ※ Your birthday and discount related info can only be edited once.





Forgot password, how to reset it?

  • • 【Member login→Forget password】 D+AF will send a verification code to your phone number if you are registered with phone number. Please fill in the provided verification code to reset your password.

  • • 【Member login→Forget password】 D+AF will send a verification code to your Email if you are registered with Email. Please click the link provided in the email to reset your password.

  • • FACEBOOK / LINE member account quick login, please reset the password via FACEBOOK / LINE member account.





What to do if I forgot which e-mail I used to register?

  • Please contact us via email or customer service hotline for assistance.


  • Email: service@daf-shoes.com

  • Customer Service Hotline: 02-77315269

  • Line ID: @dafshoes

  • Customer service hours: 09:00-12:00, 13:00-18:00 GMT+8 (excluding weekends and Taiwan National holidays).





How to subscribe D+AF newsletter?

• Subscribe to D+AF newsletter

  • Fill in your email on the【Subscribe】section on the bottom of the homepage, and click [Submit].


• Cancel my subscription to D+AF newsletter

  • Fill in your email on the【Subscribe】section on the bottom of the homepage, and click [Unsubscribe].





Where is D+AF store?

  • Location of D+AF stores:
    D+AF Taipei South West Store: No. 27-1, Nanjing W. Rd., Datong Dist., Taipei City, Taiwan.
    D+AF DunHua Store: No. 61, Lane 161, Section 1, Dunhua South Road, Da An District, Taipei City, Taiwan.
    Welcome to D+AF shoe store and get your perfect pairs of shoes now!



 
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