SHOPPING FAQ

購物須知

*give a girl the right shoes and she can conquer the world.

  • Q1: In-stock product vs. Pre-order product
  • A: Please check the "Estimated Shipping Date" listed on the product page before placing your order.
    • In-Stock Product- Order will be shipped within 1-2 business days (excluding weekend and public holidays).
    • Pre-order product- We will ship the product no later than the "Estimated Shipping Date" stated on each product page.
  • Q2: What happens if I had not received the shipping notice even after the “Estimated Shipping Date?”
  • A: You will be notified via e-mail or text message of the stock arrival date if the pre-order product has exceeded its original lead time. You may cancel the order and get refunded if you don't wish to wait.
  • Q3: What happens if the product ordered is no longer available?
  • A: If any pre-order product is no longer available due to material supply shortage, we shall contact you as soon as possible via e-mail or text message.
  • Q4: What are the details of the 7-day return policy?
  • A: 1. Customers may apply for one return (per order) on our official website (at Member→Orders/Inquiries/Return) within 7 days of signing and receiving the parcel.

    2. Products and packaging must be in original condition. Return will not be processed if anything is missing.

    3. For overseas returns, customers are responsible for sending and paying for their own shipping costs for returning item(s). Original shipping and handling fees are non-refundable.
    • The 7-day period starts from the date of parcel is signed and received.
  • Q5: How do I measure my feet?
  • A: 尺寸測量圖示

    Instruction of measurements
    1. Foot length:The length between the tip of your foot and the back-heel area.
    2. Foot width:The spacing between two sides of the outermost area of your foot.

  • Q6: How do I know my shoe size?
  • A: Please refer to our size chart below. Our size recommendations are based on this chart. However, please note they may not be 100% accurate due to possible calculation errors and different foot shapes. Please take this into consideration while making size selection, thank you.
     
    EU 34 35 36 37 38 39 40 41 42 43
    JP 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5
    US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5
    Length
    cm
    21.6
    |
    22
    22.1
    |
    22.5
    22.6
    |
    23
    23.1
    |
    23.5
    23.6
    |
    24
    24.1
    |
    24.5
    24.6
    |
    25
    25.1
    |
    25.5
    25.6
    |
    26
    26.1
    |
    26.5
    Width
    cm
    8
    |
    8.5
    8.5 8.5
    |
    9
    9 9
    |
    9.5
    9.5 9.5
    |
    10
    10 10
    |
    10.5
    10.5
  • Q7: How do I look up my order status?
  • A: Go to 【Member→Orders/Inquiries/Return】after logging into your account, you may have full access to all your orders on the website.
  • Q8: How do I cancel my order?
  • A: If your order has not yet entered the packaging stage, you may cancel the order via 【Member→Orders/Inquiries/Return】 and cancel the order directly. Order cannot be canceled once it is already in the process of packaging.
  • Q9:Does D+AF have any physical store location?
  • A: D+AF currently does not have any physical store. We offer a 7-day return period. You may return a product if you are not satisfied with the size and fit as long as it's unworn and maintain in its original condition.